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Customer Service

At ScreenItAgain, we're committed to creating the best possible experience for customers ordering replacement screens and grilles. Even if you're just researching options for a future project at this point, we're here to help. To that end, this website, and our manufacturing and fulfillment processes and procedures will continue to evolve as we learn and strive to do what we do better. But we need your help. We welcome feedback on your ScreenItAgain experience and look forward to creating a better experience from the knowledge we acquire.

Product Support

For questions about ScreenItAgain DIY products and our custom replacement screens and grille solutions, check our Product Overviews section for the information you need. You will also find related information which may be helpful in our Frequently Asked Questions, Measuring Guides and Installation Guides. For further assistance, contact our product specialists through regular mail, telephone, or email via the contact information listed in the side column.

Website Support

For questions regarding the ScreenItAgain website and our ordering process, check our Frequently Asked Questions. You may also direct a question or comment to a customer service representative via the contact information listed in the side column.

Returns Policy

Unfortunalety, we can not accept returns on custom ordered replacement screens. Visit our Returns Policy page for a complete explanation of our return process.

To avoid issues with custom ordered replacement screens, be sure to check our Measuring Guides for instructions to accurately measure for your project. Providing accurate measurements for your custom manufactured order is your responsibility. If you have any questions during the measuring or ordering process, please do not hesitate to contact us. We are happy to provide the assistance you need to get your order completed correctly.

Shipping

At ScreenItAgain, we will ship your order based on your preference from several available options, in customized packaging developed to ensure your product arrives in the condition you expect. Please visit our Shipping page for more details.

Warranty

ScreenItAgain is proud to stand behind our products and we are confident they will enhance the beauty, comfort and functionality of our home for years to come. In the unlikely event that one of our products does not meet your expectations, or you have concerns about possible defects in manufacturing or workmanship, please refer to our Warranty for more information.