All of our custom configured products are built to order! For
that reason, we will accept returns in only two situations:
1. Product received was not as you ordered
2. Product was damaged in transit
Consumer request must be received via email or in writing within
30 days of receipt clearly stating the reason for the return
request. If return request is approved, Return Authorization (RA)
drafted and sent to consumer.
A prepaid freight label will be sent with the RA to the
consumer. Product must be returned in original packaging with
Upon product inspection, if product was not shipped as ordered
or is deemed to have been damaged in transit, we will ship a
replacement product free of charge.
Cancelling/Changing an Order:
Any request to cancel or make changes to an order must be
received in writing to firstname.lastname@example.org within 24 hours of